Eu Ecommerce Law is an important consideration in setting up an online ecommerce facility. It is no defence to say , “never heard about that before”.
The eu directive on distance selling. https://europa.eu.int/comm/internalˍmarket/e-commerce/directiveˍen.htm
The EU expert group advising and monitoring ecommerce in the EU.
https://europa.eu.int/comm/internalˍmarket/e-commerce/expert-group-membersˍen.htm#ireland
Basic concepts are.
It is almost the same as catalogue selling
You must provide a cooling off period of a minimum of 7 days and up to 30 days.
You must make it possible for customers to return the goods, no use putting in a condition that cannot be reasonably met by the customer.